Privacy Policy

Last updated: July 29, 2026

1. Introduction

WallIn ("we", "our", or "us"), operated by Taqnyia, is a WhatsApp Business Communication Platform that enables businesses to manage their WhatsApp Business accounts, send marketing campaigns, and handle customer conversations through the WhatsApp Business API provided by Meta Platforms, Inc.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform. By using WallIn, you agree to the practices described in this policy.

2. Data We Collect

We collect the following types of data to provide and improve our services:

• Account Information: Your name, email address, password, and organization details when you register for WallIn.
• WhatsApp Business Account Data: WhatsApp Business Account IDs, phone numbers, business profile details, and associated Meta Business account information obtained through Meta Embedded Signup or manual configuration.
• Message Data: Message content (text, media, templates) sent and received through the WhatsApp Business API, including message status updates (sent, delivered, read, failed).
• Contact Data: Phone numbers and names of message recipients uploaded for campaigns or received through inbound conversations.
• Conversation Metadata: Conversation timestamps, agent assignments, triage classifications, labels, and read status.
• Template Data: WhatsApp message templates, including their content, components, and approval status as synced from the Meta API.
• Usage Data: Campaign performance metrics, agent activity logs, and platform usage patterns.
• Session Data: Browser type, IP address, and session information for authentication and security purposes.

3. How We Use Your Data

We use the collected data to:

• Deliver and manage WhatsApp marketing campaigns on your behalf.
• Process inbound WhatsApp messages and route conversations to appropriate agents.
• Maintain and display conversation history for customer support purposes.
• Sync and manage WhatsApp message templates with the Meta API.
• Provide campaign analytics and performance reports.
• Authenticate users and maintain platform security.
• Improve and optimize our platform features.

4. WhatsApp Business API & Meta Platform Data

WallIn integrates with Meta's WhatsApp Business API (Graph API v18.0) to provide its services. In this context:

• We receive and process data from Meta through webhooks, including message delivery status updates and inbound message notifications.
• We use Meta Embedded Signup (OAuth) to onboard new WhatsApp Business accounts. During this process, we receive access tokens and business account identifiers necessary to operate the service.
• All data received from Meta's APIs is used solely to provide WallIn's communication services to our customers and is handled in compliance with Meta's Platform Terms and Developer Policies.
• We do not use data obtained from Meta's APIs for purposes unrelated to the WhatsApp Business communication services provided through WallIn.

5. Data Sharing

We do not sell, rent, or trade your personal data or message content to third parties. Data is shared only in the following circumstances:

• Meta Platforms: Message data is transmitted to and from Meta's WhatsApp Business API as required to send and receive WhatsApp messages.
• Infrastructure Providers: We use hosting and infrastructure services to operate WallIn. These providers process data on our behalf under strict data processing agreements.
• Legal Requirements: We may disclose data if required by law, regulation, or legal process.

6. Data Retention & Deletion

We retain your data for as long as your account is active and as needed to provide our services:

• Message and conversation data is retained for the duration of your account to maintain conversation history and campaign records.
• Campaign analytics data is retained to provide historical performance reports.
• Upon account deletion, we will remove your data from our active systems within 30 days. Some data may be retained in backups for a limited period.

You may request deletion of your data at any time by contacting us.

7. Cookies & Sessions

WallIn uses essential cookies and server-side sessions for:

• Authentication: Maintaining your login session securely.
• Security: CSRF protection and session integrity.

We do not use third-party tracking cookies or advertising cookies.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted connections (HTTPS), secure session management, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.

To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the platform or by email. Continued use of WallIn after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@wallin.taqnyia.com